Return and Refund Policy

Last updated: 08/01/2026

At Kaliclo, we want you to feel confident about your purchase. If for any reason you’re not satisfied, we offer a clear and simple return process, outlined below.

Key Return Details

  • Return window: Requests can be made within 30 days of delivery
  • Refund timing: Processed within 10 days of receiving the return
  • Return shipping: Customers are responsible for return shipping costs.
  • Restocking fees: None
  • Exchanges: Available, subject to item availability

If something isn’t quite right, you have 30 days from delivery to request a return. Items should be unworn, unused, and returned in their original condition with tags attached. We recommend reviewing your order once it arrives so we can assist you within the return period. All returns are handled in line with our Terms of Service.

How To Start A Return

To request a return, please follow the steps below.

1. Contact us first
Before sending any items back, please contact our support team at info@kaliclo.com
with your order number and reason for return. All returns must be approved in advance.

2.Return approval
Once your request has been reviewed, we’ll email you with confirmation and return instructions.

3. Prepare your return
Before sending your return, ensure the item is securely packed to avoid damage in transit. Returned items should be unworn, unused, and in the same condition as received, with no signs of washing, wear, or alteration.

4. Send your return
After receiving confirmation, please ship your return to the address below. Returns sent without prior approval may not be accepted or processed.

  • Return Address:
    Warehouse of Sujia Aihua,
    1511 Jingang Avenue East,
    Jindong District,
    Jinhua City,
    Zhejiang Province,
    China

5. Refund processing
Once your return has been received and reviewed, your refund will be processed within 10 days. Approved refunds are issued back to the original payment method used at checkout.

Important Notes:

1.Non-returnable items
Items that show signs of wear, damage, or alteration are not eligible for return.

2.Exchanges
If you’d like to request an exchange, please contact our customer support team at info@kaliclo.com with your order details. We'll guide you through the next steps, subject to availability.

3.Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us at info@kaliclo.com as soon as possible. To help us review the issue, include:

  • Your order number
  • Clear photos of the item and its packaging
  • A brief description of the issue

Our team will review the details and work with you to resolve the matter, with no additional cost to you.

4.Cancellations
If you need to cancel an order, please contact us as soon as possible at info@kaliclo.com while we'll do our best to assist, please note that we cannot guarantee cancellations once an order has been processed.

Need Help?

If you have any questions or need assistance, feel free to reach out to us at info@kaliclo.com— we're happy to help.

Customer Support Hours
Monday to Friday
9:00 AM – 5:00 PM AEST

We aim to respond to all inquiries within 1-2 business days.

Reach Out To Us
Email: info@kaliclo.com
Phone: +61468786612

Business information

Business Name: Kaliclo
Business Type: Sole proprietorship under Jagbir Singh Sehra
ABN: 99 358 737 433
Registered Address:
3/11 Pascoe Street,
Pascoe Vale, 3044,
Victoria, Australia